FAQs

Your questions? Our answers!

MatteBox MB 565

What does the CINE.1 serial stand for?

The Cine.1 serial shows that the product was specifically developed for cine applications. Although it is perfectly suited for the cine user, it will still work great in other applications.

Can I extend my MatteBox MB 565 from 2 up to 3 filter holders?

Yes, you can acquire a second or third filter holder in the future and easily integrate them into your existing MatteBox MB 565. You will not need any further accessories to do so.

MagNum

Can I connect the MagNum Hand Unit directly with the MagNum Receiver via BNC-cable?

Yes, you can directly connect the MagNum Hand Unit with the MagNum Receiver via BNC-cable. But you will need to insert an attenuator with 30db.

However, we strongly recommend to use the serial connection via RS-422. The corresponding RS-422 connection cable has the article number MN-SER-TX and can be manufactured at your desired length.

We have problems losing calibration of a motor during use. Usually only on one motor, not both together. Do you know why this might have happened? Could it be because we are normally changing / adjusting a lot of things in the menu during demonstrations?

Loosing calibration is most likely an issue of the motor software fuse finding something strange and therefore switching the motor off. In this situation the respective motor LED is flashing with a short ON and a longer OFF period. What you can prevent is to calibrate the motor by adjusting the motor power to a lower level after that or vice versa. The software algorithm determines power to the motor versa detected speed. Miss-relations lead to fire the software fuse even if there is no heavy fault on the mechanics. So after adjusting the motor power recalibrate the motor(s) as well.

In the menu I can only see the option to calibrate both motors at the same time (not just individually)? Is there a reason for that?

It is more practical to calibrate just the motor you want and not both. The single button on MagNum RX is a compromise regarding space it uses, costs and functionality. From our point of view it is more convenient to calibrate motors separately. Therefore the user is able activate the calibration for Focus and Iris simultaneously from remote.

The motor stopped working although I calibrated the motor. Why has this happened and how can I prevent this?

It sounds as if the motor software fuse fires. The reason could be that the lens is too stiff or that a tooth an the lens gear is damaged. For higher motor torque, we recommend to power from 24V. So called stall torque (bending the rod so that motor gear is turned from outside a little) can be a reason to fire the fuse too. For example the pressure of a matte box being mounted on the rods post motor calibration might inhibit it from working.

If fuse fires, the LED above the motor socket is flashing with a short ON flash / long OFF. The reason for the software fuse is to determine accidental hits against the lens end stop or other faults making the motor stop. It is only about saving the motor and lens and this way prolonging the life of your equipment!

When I change the friction of the focus wheel on the hand unit, it does not feels smooth, more like something dragging on the counterparts of the focus wheel.

To adjust friction of the focus wheel on the hand unit, you should use the Pin for Adjustment of the Friction / Fluid and not the Red Locking Knob.The red screw is used to lock the focus wheel position at a desired place. It is NOT intended to adjust friction / fluid of the wheel.

You can seamlessly adjust the friction/fluid in certain range according to your needs with Pin for Adjustment of the Friction/Fluid at the Hand Wheel.

Increase friction:
Turn the hand wheel counter clockwise up to the end stop.
Push the pin and keep it pressed.Turn the hand wheel clockwise. The pin should snap in
after a while into the underlaying adjustment ring. Adjust the friction depending on your
needs.

Decrease friction:
Do the same steps as above, but in the opposite direction.
Turn the hand wheel clockwise up to the end stop.
Push the pin and keep it pressed. Turn the hand wheel counter clockwise. The pin should
snap in after a while into the underlaying adjustment ring. Adjust the friction depending on
your needs.

Aladin

The motor stopped working although I calibrated the motor. Why has this happened and how can I prevent this?

It sounds as if the motor software fuse fires. The reason could be that lens is too stiff or that a tooth an the lens gear is damaged. For higher motor torque, we recommend to power from 24V. So called stall torque (bending the rod so that motor gear is turned from outside a little) can be a reason to fire the fuse too. For example the pressure of a matte box being mounted on the rods post motor calibration might inhibit it from working.

If fuse fires, the LED above the motor socket is flashing with a short ON flash / long OFF. The reason for the software fuse is to determine accidental hits against the lens end stop or other faults making the motor stop. It is only about saving the motor and lens and this way prolonging the life of your equipment!

In order zo use the Aladin with the Canon RC-V100 Remote Control Panel, can I just additionally purchase the adapter cable or is it necessary to upgrade the Aladin’s software inside?

To use the Chrosziel Aladin BC in combination with the Canon RC-V100 Remote Control Panel, you will need to purchase the adapter cable AL2-INTF-LPV100 and download the latest firmware. From version 01.17.00 and greater, the Canon RC-V100 is implemented in the firmware and you do not need to download the latest version although we always recommend to work with the latest firmware version.

If you want to use the Chrosziel Aladin, you will as well need the Chrosziel Aladin MKII Extension Interface Base (AL2-EXT-Base), the Chrosziel Aladin MKII Extension Interface Lens (Al2-Ext-LP) and the connection cable between the Aladin Motor Control Unit and the Extension Interface (AL2-Intf).

When I change the friction of the focus wheel on the hand unit, it does not feel smooth, more like something dragging on the counterparts of the focus wheel.

To adjust friction of the focus wheel on the hand unit, you should use the Pin for Adjustment of the Friction / Fluid and not the Red Locking Knob.The red screw is used to lock the focus wheel position at a desired place. It is NOT intended to adjust friction / fluid of the wheel.

You can seamlessly adjust the friction/fluid in certain range according to your needs with Pin for Adjustment of the Friction/Fluid at the Hand Wheel.

Increase friction:
Turn the hand wheel counter clockwise up to the end stop.
Push the pin and keep it pressed.Turn the hand wheel clockwise. The pin should snap in
after a while into the underlaying adjustment ring. Adjust the friction depending on your
needs.

Decrease friction:
Do the same steps as above, but in the opposite direction.
Turn the hand wheel clockwise up to the end stop.
Push the pin and keep it pressed. Turn the hand wheel counter clockwise. The pin should
snap in after a while into the underlaying adjustment ring. Adjust the friction depending on
your needs.

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